How to Return

Our Returns Process

It can take up to 7 working days for us to receive your return from the carrier. Once the return has been received and processed at our warehouse, we’ll send you an email to confirm your refund has been processed. This can take 2-3 business days after we’ve received the returned item from the carrier. Your refund may take up to 14 days to show on your account, depending on the method of payment you used.


Returning Online Purchases

How To Return Steps:

  1. Start a return

Please go to the Returns Portal. From there you will be prompted to enter your Original Tracking Number and Authorization Code – you would have received this information on email as well as on your Waybill.

  1. Schedule

To create a return, you will need to:

  • Select the item(s) to return.
  • Select the reason for the return.
  • Arrange a date with the carrier.
  1. Print label

On the return confirmation page, click on the 'Print Returns Label' button. This will generate the label you will need to print to return the item(s). You can request as many return labels as needed within the 60 days returns period; after that, you won’t be able to book any further returns.

Please Contact Us if you do not have access to a printer.

  1. Pack

Pack the items you would like to return. We encourage you to reuse the bag or box you received to minimize environmental impact where possible. Seal the package securely and attach the return label on the outside of your parcel.

  1. Hand over parcel

The carrier will pick up at your address. Make sure someone is at home when the carrier is scheduled to come to pick up the package.

  1. Receive confirmation

You'll receive an email confirmation as soon as your returned products have been received, accepted, and processed. This might take up to 2-3 business days after we've received your return.

If there is anything wrong with your return (e.g., products not corresponding to your purchase, products refunded with a decreased commercial value, etc.) we will inform you via email and we might even return the item back to you.

  1. Receive refund

Once your return is inspected and accepted by our quality assurance team, we will release your refund to your original form of payment. The whole process, from when you have printed the return label to when the refund is visible on your account, can take up to 21 Days.